Returns Policy

We want you to be happy with your purchase. If a product didn't meet your expectations, you may return it within **30 days of delivery**, provided it is unused, in its original packaging, and in the same condition it arrived in. Used products do not qualify for return under any circumstances.

**Final Sale exception:** keratin treatments, hair color, and hair brushes are Final Sale items and are not eligible for return or exchange.

## Requesting a Return

No return is processed without prior authorization. Before sending anything back, please reach out to our team:

- **Phone:** 888-988-3544
- **Email:** sales@beautygables.com

Include your order number, the product you'd like to return, and a short note on the reason. We typically respond within 1–2 business days. Once approved, we'll send you a Return Authorization (RA) number along with shipping instructions. Packages arriving without an RA number will not be refunded.

## Return Shipping Costs

When a return is due to a change of mind, an ordering mistake, or a shipped purchase the customer no longer wants, both the original and return shipping costs are the customer's responsibility. Beauty Gables is not liable for shipping expenses resulting from buyer error.

Need a specific packaging, batch, or size? Reach out **before** placing your order — we reserve the right to ship the most current packaging available from the manufacturer.

## Timing and Product Condition

We do not accept returns or exchanges beyond 30 days from delivery; given the nature of the professional hair care products we distribute, this rule applies without exception. Every order is inspected before leaving our Miami warehouse, so we can only guarantee product condition up through the point of shipment.

You have a **7-day window from delivery** to report any damaged or defective items — we recommend checking your order as soon as it arrives, especially with larger or multi-item orders.

**Cancellations:** orders can only be canceled within one hour of being placed, since our fulfillment process moves quickly. Even within that hour, cancellation isn't guaranteed once an order has entered processing.

## When the Mistake Is Ours

If you received the wrong item due to an error on our end, Beauty Gables covers the cost of returning it as well as shipping the correct product to you. Once we confirm receipt of the returned item, that shipping cost is refunded; if the correct item is out of stock, we'll refund the full value of the item plus whatever you paid to ship it back.

Refunds are processed within 14 business days of us receiving your return. Your card issuer or bank may take up to an additional 30 days to post the refund to your account.

## Delayed or Undelivered Packages

If 14 days have passed since shipment and tracking still doesn't show delivery, get in touch — the carrier may have mishandled your package. If your original order eventually turns up after we've sent a replacement, we simply ask that you return it to us.

If tracking shows the package as delivered but you don't have it, please check with your local post office or carrier first. Beauty Gables is not responsible for packages the carrier confirms as delivered but that are later reported lost or stolen, unless shipping insurance was purchased at checkout.

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This Return Policy applies to all orders placed directly through beautygables.com. Questions? Reach us at sales@beautygables.com or 888-988-3544.